I don't especially like or care about Hamilton, his driving talent is unmistakable though. His panic reactions aren't very good, but you have to agree that we all have our eye ON him to find a fault. It's the media's fault for passing him as the next best thing. Not his. He never said anything.
As for being smug or arrogant, maybe he finds it funny how the mobs overreact to anything. I don't think he actually cares about fans or anything. He's not in Hollywood. His ratings won't affect his championship points.
Humility is shown in real life and not in front of angry reporters elbowing each other with microphones and cameras to get the good shot or phrase, that will end up in a newspaper most likely hanging him.
So unless any of you know him well personally, it is IMPOSSIBLE to judge him properly. You all know how media is and how much it can distort a person...